Frequently Asked Questions
Everything you need to know about shopping with Urban Revivo
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original condition, unworn, with all tags attached. Please note that certain items like earrings and swimwear may be non-returnable for hygiene reasons.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Afterpay for flexible installment payments.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements against our chart, as our fits range from slim to oversized depending on the collection.
Do you offer international shipping?
Yes, Urban Revivo ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 30 minutes of placement by contacting our customer service team, but once it reaches the warehouse, no further changes can be made.